Shipping policy

ORDER PROCESSING

Orders are typically processed within 1–2 business days after payment has been confirmed. Orders placed on weekends or holidays will be processed on the next business day.

SHIPPING RATES

Shipping rates are based on the delivery location and are displayed at checkout before payment is completed.

DELIVERY TIMES

Delivery times vary depending on the destination and courier service. Any delivery estimate provided at checkout is an estimate only and may be affected by courier delays, weather, holidays, or other circumstances outside WICK'D's control.

ORDER TRACKING

Once your order has been dispatched, tracking information will be provided when available. Please allow time for the courier's tracking system to update after your shipment has been handed over.

DELIVERY INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout. Please review your name, contact number, delivery address, barangay, city, province, and postal code before completing your order.

WICK'D is not responsible for delays or failed deliveries resulting from incomplete or incorrect information provided by the customer.

DELIVERY CONCERNS

If you experience an issue with your shipment, please contact WICK'D with your order number and tracking information so we can assist in coordinating with the courier.