Refund policy

ALL SALES ARE FINAL

All WICK'D purchases are final. We do not accept returns, refunds, or exchanges for change of mind, incorrect size or quantity selected by the customer, or color preference.

INCORRECT ITEMS

We will accept a return only when WICK'D has made a fulfillment error, such as sending a product or color different from what was ordered.

If you receive an incorrect item, please contact us within 7 days of delivery and provide your order number together with clear photos of the item received and its packaging.

Once the fulfillment error has been verified, WICK'D will provide instructions for the return and arrange the appropriate replacement at no additional cost to the customer.

Items being returned due to a fulfillment error must be unused and returned with their original packaging.

NON-RETURNABLE ITEMS

Products correctly fulfilled according to the customer's order are not eligible for return, refund, or exchange.

This policy does not limit any rights or remedies available to customers under applicable Philippine consumer law.